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Shipping & Delivery

HOW LONG UNTIL I GET MY ORDER?

Orders are dispatched from our warehouse within 2 business days of the order being placed, however we are always working to get the freshest ingredients and sometimes we may have to wait an extra day to get the freshest stock into your order!

Once dispatched, you will get an email with your tracking number. You can track your order via AusPost here.

 

WHERE DO YOU SHIP FROM?

Pooch Treats packs and dispatches from our warehouse in Brunswick, Victoria. 

 

WHAT POSTAL SERVICE DO YOU USE?

We use Australia Post for all our orders, with tracking numbers. If you have a specific delivery request please contact us. Please note, while we do our best to get our orders out ASAP, once Australia Post has your order the delivery is out of our control.

 

HOW MUCH DOES SHIPPING COST?

 

We offer a free delivery service for all orders over $40 Australia wide. We charge $10 flat delivery fee for under $40.  

 

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER IT IS DISPATCHED?

Generally, your order will be dispatched within 1-2 business days. However, we do wait for our freshest product to be delivered to our warehouse before we send off packages sometimes so depending on what item you have ordered this may be a little longer - we will contact you if so! Once dispatched, you will receive a tracking email.

- VIC, NSW, ACT: 1-2 business days
- TAS, SA: 2-3 business days
- QLD: 3-4 business days
- WA, NT: 4-6 business days

 

DO YOU SEND OVERSEAS?

Unfortunately, it is very difficult to get dried jerky treats through customs so we do not currently send our treats overseas! However, if you are interested in buying Pooch Treats products on a larger scale, please contact us and we may be able to arrange something for you.